“El balcón del Cerro” is committed to ensuring the accessibility of its website, in accordance with Royal Decree 1112/2018, of 7 September, on the accessibility of websites and mobile device applications.

This accessibility statement applies to the website elbalcondelcerro.com:

Compliance Status

This website is partially compliant with RD 1112/2018 due to the exceptions and non-compliance areas listed below.

Inaccessible Content

The content listed below is not accessible for the following reasons:

Non-compliance with RD 1112/2018

• There might be some contrast issues not meeting the minimum requirements, 3:1, concerning adjacent background colors on the website’s section in question. [9.1.4.11 Non-textual contrast]

• Some non-textual elements might not be properly labeled [2.5.3 Label in name] and [4.1.2 Name, role, value]

• Search engines automatically search without user action [3.2.2 On input]

• Some texts in another language might not be properly labeled [3.1.2 Part language]

• There might be occasional coding errors on a web page. [4.1.1 Parsing]

Disproportionate Load N/A

Content Not Covered By Applicable Legislation

Office documents in PDF or other formats published before September 20, 2018, might not fully meet all accessibility requirements. However, most of them are compliant.

Preparation of This Accessibility Statement

This statement was prepared on January 16, 2023.

The method used to prepare the statement was a self-assessment carried out by the organization itself.

The Accessibility Statement was reviewed and updated in February 2023.

Feedback and Contact Information

You can communicate accessibility requirements (article 10.2.a of RD 1112/2018) such as:

• Reporting any possible non-compliance by this website
• Reporting other difficulties in accessing content
• Making any other queries or suggestions for improvement concerning website accessibility Through the website’s contact form.

You can submit:

• A complaint regarding compliance with the requirements of RD 1112/2018 or
• A request for accessible information regarding:
  • Content excluded from the scope of RD 1112/2018 as stipulated in article 3, paragraph 4
  • Content exempt from compliance due to disproportionate load For the request, you must specify clearly the facts, reasons, and request, ensuring it’s a legitimate and reasonable request.

Complaints and claims about accessible information are made through the contact form and are received and handled by the web development area.

Application Procedure

If an accessible information request or complaint has been denied, and you disagree with the decision or the response doesn’t meet article 12.5’s requirements, you can file a complaint. Similarly, you can file a complaint if 20 working days have passed without a response.

Optional Content 

This website is designed to change the text size and color, as well as the page background, using the standard configuration options of browsers.

To change the text size in the main graphic browsers, use the following menus:

• Internet Explorer, Mozilla, and Firefox: View > Text Size
• Opera: View > Zoom
• Safari: View > Make text bigger
• Chrome: Control current page > Text size To modify the size of everything on the page:
• Ctrl + + to increase
• Ctrl + – to decrease
• Ctrl + 0 restores the original text size To override the style sheet or change the text color, refer to the WAI’s “How to Change Text Size or Colors” page, available in Spanish as “¿Cómo cambiar el tamaño del texto o colores?”.