Privacy Policy

In compliance with the principles of legality, loyalty, and transparency, we provide the following detailed Privacy Policy.

What is the purpose of processing your personal data?

At El balcón del Cerro, we process the information you provide in order to manage our contractual relationship, to handle the information requests you make, to offer potential customers our services and/or products of interest, and/or to manage your application.

How long will we retain your personal data?

Your data will be kept for the minimum time necessary to provide the service correctly, as well as to meet responsibilities that may arise from it and any other legal requirement.

What is the legitimacy for processing your data?

The legal basis for processing your personal data may be the execution of a potential and/or subscribed contractual relationship, legitimate interest, legal empowerment, and/or the consent of the interested party. The data we request is appropriate, pertinent, and strictly necessary. You are not obliged to provide it, but not doing so may affect the purpose of the service or the impossibility of providing it.

To whom will your data be communicated?

El balcón del Cerro will not share your data with third parties unless explicitly informed.

What are your rights when you provide us with your data?

 

• Right to request access to personal data concerning the interested party.
• Right to rectification or deletion.
• Right to object.
• Right to request limitation of its processing.
• Right to data portability. Owners of personal data can exercise their data protection rights by sending a written communication to the email contacto@elbalcondelcerro.com, including a photocopy of their ID or another equivalent identification document.

Forms, templates, and more information about your rights can be found on the website of the national control authority, Spanish Data Protection Agency (AEPD), www.agpd.es.

Can I withdraw my consent?

You have the possibility and the right to withdraw consent for any specific purpose given at the time, without affecting the legality of the treatment based on consent prior to its withdrawal.

Where can I file a complaint if I believe my data is not being treated correctly?

If anyone believes their data is not being treated correctly by El balcón del Cerro, they can send complaints to the email contacto@elbalcondelcerro.com or to the corresponding data protection authority, with AEPD being the one indicated in the national territory: www.agpd.es.

Security and updating of your personal data

With the aim of safeguarding the security of your personal data, we inform you that El balcón del Cerro has adopted all necessary technical and organizational measures to guarantee the security of the supplied personal data, in order to prevent its alteration, loss, and/or unauthorized access or treatments. Absolute security does not exist, though.

It’s important that, in order for us to keep your personal data updated, you notify us whenever there’s a change in your data.

Confidentiality

El balcón del Cerro informs you that your data will be treated with utmost diligence and confidentiality by all personnel involved in any phase of the processing. We will not transfer or communicate your data to any third party, except in legally provided cases, or unless the interested party has expressly authorized us.